Payment Policy

Introduction

At A Farmer's Basket (AFB), we strive to make the payment process as smooth and secure as possible. This Payment Policy outlines the terms and conditions related to the payment for products purchased through our online store.

1. Payment Methods

We accept the following payment methods:

Credit/Debit Cards: Visa, MasterCard, American Express, and Discover.
Digital Wallets: UPI, PhonePe, Paytm, Google Pay, etc.
Bank Transfers: Direct bank transfers (details provided at checkout).
Cash on Delivery (COD): Available for select locations (additional charges may apply).

2. Payment Process

Online Payments: When you place an order, you will be directed to a secure payment gateway to complete your transaction. Please ensure that your payment information is accurate to avoid delays in order processing.
Cash on Delivery: If you select COD, please ensure that you have the exact amount ready at the time of delivery, as our delivery personnel may not carry change.

3. Payment Security

We use industry-standard encryption technologies to protect your payment information during the transaction process.
Your payment details are processed securely and are not stored on our servers.
In case of any unauthorized transactions, please contact your bank immediately and notify us at [contact email] or [contact phone number].

4. Payment Confirmation

After completing the payment, you will receive a confirmation email with the details of your order and payment.
If you do not receive a confirmation email, please check your spam folder or contact our customer service team.

5. Payment Issues

Declined Transactions: If your payment is declined, please verify your payment details and try again. If the issue persists, contact your bank or card issuer.
Double Charges: In the unlikely event that you are charged twice for the same transaction, please contact our customer service team for assistance.

6. Refunds and Cancellations

Order Cancellations: If you wish to cancel your order, please contact us immediately. Orders can only be canceled before they are dispatched.
Refunds: If you are eligible for a refund (e.g., due to damaged or incorrect products), the refund will be processed to the original payment method within 7-10 business days.
Partial Refunds: If only a part of your order is eligible for a refund, the applicable amount will be refunded.

7. Promotions and Discounts

Discount Codes: If you have a discount code, you can apply it at checkout. Please ensure that the code is valid and applicable to your order.
Promotional Offers: We may offer promotional discounts from time to time. These promotions are subject to terms and conditions, which will be specified at the time of the offer.

8. Tax Information

All prices listed on our website are inclusive of applicable taxes unless stated otherwise.
The tax amount will be calculated based on the shipping address provided at checkout.

9. Contact Us

If you have any questions or concerns about our Payment Policy, please contact us at:

Email: care@viksitkisaan.com
Phone: +91-8303324329

Thank you for shopping with A Farmer's Basket. We appreciate your trust in us and are committed to providing you with a secure and convenient payment experience.